Terms and Conditions

General Introduction

These terms and conditions shall govern your use of our website, Audrey O’ Carroll Voice. By using our website, you accept these terms and conditions in full. Accordingly, if you disagree with these terms and conditions, or any part of thereof, you must not continue to use our website. If you submit any material to our website, or use any of our website services, we will ask you to expressly agree to these terms and conditions. You must be at least 18 years of age to use our website, and by using it or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age. Our website uses cookies. By using our website, or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our cookies policy.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found on our privacy policy page. By using this website, you consent to the processing described therein, and warrant that all data provided by you is accurate.

Licence to use Website

We reserve the right to restrict access to areas of our website, or indeed our whole website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

Booking Online

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Upon receiving your order we carry out a standard authorisation check on your payment to ensure there are sufficient funds to fulfill the transaction. Your payment will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase.


You have the right to cancel the purchase of a good without having to give a reason at any time within seven working days, beginning on the day after booking.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible, and in any event within 30 days of your cancellation. If you paid by PayPal, please contact us first so we can organise the return/refund.

Copyright (c) 2021. Audrey O’ Carroll Voice.
Subject to the express provisions of these terms and conditions; we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website. All the copyright and other intellectual property rights in our website and the material on our website are reserved.

Law and Jurisdiction

A contract under these terms and conditions shall be governed by and construed in accordance with laws of Ireland. Any disputes relating to a contract under these terms and conditions shall be subject to the non-exclusive jurisdiction of the courts of Irish laws.


This website is owned and operated by Audrey O’ Carroll Voice. We are registered in the Republic of Ireland. Our principal place of business is in Tralee, Co Kerry. You can contact us by writing to the business address given above, by using our website contact form, by email to audrey@counsellingtralee.com or by telephone on (086) 3749358.